Delivery & Returns
Please note: Northern Ireland Holidays
Monday 14th July is a Public Holiday in Northern Ireland. There will be no Royal Mail shipments or deliveries made from or to us on that day. Our offices will also be closed. Normal service will resume on Tuesday, 15th. Any Next Day or 2-Day expedited orders made after noon on Friday 11th, will ship on Tuesday, the 15th.
Delivery
UK Delivery
Our deliveries normally arrive within 2-4 working days of dispatch from Belfast. However please allow ;7 working days in case of delay. If you haven't received your delivery within 7 working days of placing the order please get in touch. RM48 postage for orders of 30 pounds or less is £3.95.
Express Delivery - £5.95
If you need your order even quicker, we can dispatch using this service. Delivery will be completed within 1-2 working days. Orders must be placed before 2pm Monday-Thursday/1pm Friday. Express Orders placed after this time will be sent on the following working day. Please note that Express Delivery does not include weekends/Bank Holidays.
If you need a guaranteed next day delivery, choose this service. Please order by 2pm Monday-Thursday/1pm Friday to ensure your orders ships the same day. It will be sent via Royal Mail's SD1: Special Delivery Guaranteed service and should reach you the next working day. Orders placed after our cut-off will be sent on the following working day. Express Delivery does not include weekends/Bank Holidays. Please note this service may require a signature.
You will be able to track your order by following the link in the dispatch email, with your RM tracking number or by contacting customer services at help@macinasac.com.
Non-UK Delivery
Please allow 5-10 working days for delivery to Ireland/Europe. However please allow 14 working days in case of delay. If you have not received your delivery within 14 working days of placing your order please contact us. Delivered by FedEx ConnectPlus
Express Ireland/EU Orders
Order by 8 am, Monday to Friday, for delivery in 1-3 business days.
You will receive a tracking email with your shipping number. Your order will ship via FedEx Express.
Options are available to sign up for email or text notifications on your order's progress.
Rest of the World
This service is fully tracked and you will receive a confirmation email with tracking numbers upon dispatch. If you have not received your order within 10 days, please contact us.
Returns & Exchanges
At Mac in a Sac, we understand that sometimes you may need to return or exchange an item. Whether you need a different size or simply changed your mind, we’ve made our returns process as smooth and fuss-free as possible.
Our Returns Policy
You have 30 days from the day you receive your order to return or exchange any item. Just make sure it’s in resellable condition with all original tags and labels attached.
How to Return an Item
We don’t include a returns label in the parcel – instead, everything’s handled through our easy-to-use Returns Portal.
If you're in the UK, returns are completely free.
Click below to get started:
🔗https://returnsportal.shop/mac-in-a-sac
What to Expect
· Head to the portal
· Enter your order number and email address
· Select the items you’d like to return or exchange
· Choose your return method – either print a label or use a QR code at your local Post Office or drop-off point
·Send it back – we’ll process your refund or ship your replacement as soon as it arrives
It’s that easy – no printing, no stress.
If you need to arrange a collection with Royal Mail, once you have processed your return, go to:
https://send.royalmail.com/collect/youritems.
PLEASE NOTE: The below returns are also free but via a different portal:
If you have bought your Mac in a Sac item from one of our Marketplaces, please go to: https://www.royalmail.com/track-my-return#/details/1494
If you have an order number in the format 01E65947B92FB7 (replacement or exchange), please go to:
This cannot be returned via our returns portal. You need to go to
https://www.royalmail.com/track-my-return#/details/1494
and process your return there.
If you are returning from the Channel Islands
This cannot be returned via our returns portal. You need to go to https://www.royalmail.com/track-my-return#/details/1448 and process your return there.
Need Help?
If you need a hand with the portal or have questions about your return, drop us a line at help@macinsac.com. We’re always happy to help.
Refunds & Processing Times
Royal Mail usually delivers returns within 2–4 working days. You'll be e-mailed once your parcel reaches us. After that, we’ll process your refund within 5 working days.
Please allow up to 10 working days from when you send your return before getting in touch. Once your refund is processed, it can take up to 5 days for the money to show in your account – depending on your card provider.
INTERNATIONAL RETURNS
If your order was placed from 28th May 20025 onwards, please use 🔗https://returnsportal.shop/lighthouse
There will be a fee to return the item to us.
Any orders placed before that date, please print your label on ZigZag Global's Site. Just fill in your order number and postcode, then select the items and reason for return.
You'll need to pay for the postage*, except where the item is faulty. In this instance contact us at help@lighthouseclothing.co.uk before proceeding. You’ll get a return label to print out, a confirmation email and instructions with all the details you need to return the parcel.
* Returns are free from Ireland
Please allow 21 days for returns to come back to us.
If you cannot print a label, please return to:
Online Returns
Mac in a Sac
8 Alexander Road
Belfast
BT6 9FN
Northern Ireland
UK
When returning goods from the UK, please allow at least 10 working days for returns to be processed. Allow 14 working days from Ireland and up to 21 working days from EU/Internationally. If you have not heard from us within your timeframe, please get in touch with customer services.
______________________________________________________________________________________________
FAQ
What do I do if my item is faulty?
Contact us in the first instance, at help@macinasac.com, including a clear image of any flaw or fault. With respect to our colleagues who will handle warranty claims, please wash the garment before you return it to us.
Exclusions
Please note, our 1 year guarantee excludes damage that may have been caused by misuse, wear and tear, accident or alteration. Mac in a Sacs should not be subject to high temperatures, sunlight or heat, as this causes delamination.
Bought it elsewhere?
If you bought a Mac in a Sac item from a store retailer, please return it directly to them, with the receipt or any proof of purchase.
What if my return was a gift?
Returned orders can only be refunded to the purchaser. If you need to exchange your gift, the purchase will need to get in touch to provide the order details.
______________________________________________________________________________________________
Distance Selling RegulationsCustomers purchasing from within the UK or EU have seven working days (beginning when you receive your goods) to cancel your purchase. In this case, we will provide you with a full refund for the goods.
Any goods being returned from the EU under this clause must be returned at your own expense. As with all other returns, we strongly advise that you obtain proof of posting – unfortunately refunds cannot be given for goods not received back by us if there is no proof of return postage.