Christmas extended returns
We have extended our returns period to enable hassle-free Christmas shopping. Purchases made online between 16th October and 24th December 2023 can be returned up until 28th January 2024. For purchases made from 25th December onwards, the normal 30-day returns policy will apply.
Our deliveries normally arrive within 2-4 working days of dispatch from Belfast. However please allow 10 working days in case of delay. If you haven't received your delivery within 10 working days of placing the order please get in touch. RM48 postage for orders of 30 pounds or less is £3.95.
Express Delivery - £5.95
If you need your order even quicker, we can dispatch using a courier. Delivery will be completed within 1-2 working days. Orders must be placed before 2pm to ensure next day delivery Monday-Thursday. Friday cut-off is 1pm. Express Orders placed after this time will be sent on the following working day. Please note that Express Delivery does not include Saturdays.
If you need a guaranteed next day delivery, choose this service (excludes Bank Holidays/Saturdays). Order by 2pm Monday-Thursday (1pm Friday). It will be sent via Royal Mail's SD1: Special Delivery Guaranteed service. Orders placed after this time will be sent on the following working day.You will be able to track your order by following the link in the dispatch email, or by contacting customer services firstname.lastname@example.org . Please note this may require a signature.
All shipping charges will be stated at the checkout.
Republic of Ireland/EU Orders
Please allow 6-9 working days for delivery to Europe. However please allow 14 working days in case of delay. If you have not received your delivery within 14 working days of placing your order please contact us.
Please allow at least 10 working days for returns to be processed. You have 30 days from receipt of goods to return to us.
Print your Tracked 48 Returns Label on our Royal Mail Returns Portal. Returns are free.
Rest of the World
Print your International Return label on our International Returns Portal
If you cannot print a label, please return to:
Mac in a Sac
7 Alanbrooke Park
Please make sure that the returned item has not been worn (other than tried on), and that it is in its original packaging, with all original tags attached. We recommend that you obtain a proof of postage certificate from your post office / carrier.
Returned gift items still have to be refunded to the purchaser. If you want to swap or return your gift, the purchaser will need to get in touch with us directly.
If you would like to exchange an item, please make sure you specify the colour and size you would like on a cover note. Items for exchange will not be charged for outgoing postage.
Refunds can only be credited back to the original payment method.Distance Selling Regulations
Customers purchasing from within the UK or EU have seven working days (beginning when you receive your goods) to cancel your purchase. In this case, we will provide you with a full refund for the goods.
Any goods being returned from the EU under this clause must be returned at your own expense. As with all other returns, we strongly advise that you obtain proof of posting – unfortunately refunds cannot be given for goods not received back by us.Guarantee
We want you to be happy with your purchase from macinasac.com.
To this end, we guarantee our products for two years against defects in fabric, accessories and workmanship. If there is a defect in manufacture, then we will repair, replace or refund you, at our own discretion. Your statutory rights are not affected by this warranty.
Our warranty does not cover damage caused by accidents or misuse, or the natural breakdown of fabric / proofing / accessories which will occur over extended time and use.
With respect to our colleagues who will handle warranty claims, please wash the garment before you return it to us.
You will find our returns address above.